Refund and Returns Policy

This Refund and Returns Policy (“Policy”) outlines the procedures and guidelines for requesting refunds and returning products purchased from [Your Company Name] website [Your Website URL]. Please read this Policy carefully before making a purchase. By making a purchase from us, you agree to abide by the terms outlined in this Policy.

1. Refunds:

a. We offer refunds for unused and unopened products within [Insert number] days of delivery.

b. To request a refund, please contact our customer service team at [Your Contact Information]. You may be required to provide proof of purchase, such as your order number or receipt.

c. Refunds will be issued to the original form of payment within [Insert number] days of receiving the returned product. Shipping costs are non-refundable.

2. Returns:

a. We accept returns of unused and unopened products within [Insert number] days of delivery.

b. To initiate a return, please contact our customer service team at [Your Contact Information]. You will be provided with instructions on how to return the product.

c. Returned products must be in their original packaging and condition. We reserve the right to refuse returns of products that have been opened, used, or damaged.

3. Return Shipping:

a. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

b. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We are not responsible for lost or damaged return shipments.

4. Exchange Policy:

a. We do not offer direct exchanges for products. If you wish to exchange a product, you must return the original product for a refund and place a new order for the desired product.

5. Damaged or Defective Products:

a. If you receive a damaged or defective product, please contact our customer service team immediately at [Your Contact Information]. We will arrange for a replacement or refund.

b. Please provide photographic evidence of the damage or defect to expedite the resolution process.

6. Exceptions:

a. Certain products may be ineligible for refunds or returns due to hygiene reasons or manufacturer restrictions. These products will be clearly marked as non-returnable on our website.

7. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [Your Contact Information].

8. Changes to This Policy:

We reserve the right to update or change this Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this Policy periodically for any updates.

By making a purchase from us, you agree to be bound by this Refund and Returns Policy.